Digital items

The eBooks sold via our website are digital goods and under UK law (Consumer Rights Act 2015) are not eligible for refund unless they are faulty.

Please get in touch with us if eBooks are faulty within seven days of your order date.

However, we do operate a more generous refund policy on digital items than we are required to by law.

If you have purchased digital goods in duplicate,or in error, please contact us within 24 hours of purchase and we will do our best to help.

Any refund due to you will be made using the same method you used for payment of the Goods. Refunds will be made as possible.


When you purchase physical goods from our Site, the goods will be shipped from BookVault.

If you received damaged or defective print books, or if your order failed to arrive, we are happy to provide a replacement order with free shipping or a refund if you notify us within 30 days of your order’s shipment date.